Case Study: Bicycle Rental Kiosks and Bistros Operator
- The company is a local bicycle rental kiosk operator with operations in East Coast, Changi Beach, Pasir Ris, etc
- By outsourcing their IT function to us, we have provided them with quality service for their IT infrastructure to operate seamlessly, without having to bear the Total Cost of Ownership for the IT function of the business.
- We also provided them consultation for them quickly on IT assets and solutions required to deal with their business workflow issues, when needed.
The company has many kiosks located in locations in East Coast, Changi Beach, Pasir Ris, Tampines, etc…
Comnect Solutions Pte Ltd is a systems given the privilege to maintain a Service Level Agreement with the company. Comnect Solutions is responsible for administering and maintaining the servers, networks, CCTVs and providing IT support for the in-house users. A proprietary software was also developed for their rental operations.
What we did technically:-
- Provide level 1 & 2 IT support for the customer’s users, e.g. network configuration issues on user PCs, printing issues, PC issues, laptop issues, CCTV issues
- Administer their server and network in their head office
- Install CCTVs for their rental kiosks
- Provide quick consultation on what IT assets can help the users in the business or IT issues when they enquire
- Develop a proprietary software for their rental operations
We will be glad to provide references upon request